Terms and Conditions

Last updated: 20/07/2026

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Car With Driver website, including any booking requests, enquiries, quotations, and chauffeur services provided through the website.

Car With Driver (“Car With Driver,” “we,” “us,” or “our”) provides private chauffeur and transportation services in the United Arab Emirates.

By accessing our website, submitting an enquiry, requesting a quotation, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Our Services

Car With Driver provides private chauffeur and transportation services within the United Arab Emirates.

Our services may include:

• Airport transfers
• City-to-city transfers
• Point-to-point chauffeur services
• Hourly chauffeur services
• Corporate transportation
• Private transportation
• Hotel transfers
• Event transportation
• Luxury vehicle transportation
• Other chauffeur services offered through our website

All services are subject to vehicle availability, chauffeur availability, scheduling, operational requirements, and applicable laws and regulations.

2. Website Use

You may use our website to:

• Learn about our services
• Submit enquiries
• Request quotations
• Request bookings
• Contact our team
• View available services and vehicles
• Obtain information about our chauffeur services

You must use the website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation of the website
• Introduce viruses, malware, or harmful code
• Submit false or misleading information
• Use the website for fraudulent purposes
• Copy or misuse website content
• Attempt to access restricted areas
• Use automated systems to disrupt website functionality

We may restrict access where we reasonably believe the website is being misused.

3. Booking Requests

Submitting a booking request does not automatically guarantee a confirmed booking.

All booking requests are subject to review and availability.

When submitting a booking request, you may be required to provide:

• Full name
• Telephone number
• Email address
• Pickup location
• Destination
• Date
• Pickup time
• Number of passengers
• Luggage requirements
• Flight information
• Preferred vehicle
• Requested service
• Special requirements
• Other information necessary to arrange the journey

You are responsible for ensuring that all information provided is accurate and complete.

4. Booking Confirmation

A booking is confirmed only after Car With Driver has reviewed the request and provided confirmation.

Before confirmation, vehicle and chauffeur availability may change.

We may decline a booking request where:

• The requested vehicle is unavailable
• A chauffeur is unavailable
• The requested service cannot be provided
• The requested location cannot be safely accessed
• The information provided is incomplete or inaccurate
• The requested journey cannot be accommodated
• Providing the service would create a safety or legal concern

Customers should not consider a booking confirmed until confirmation has been received from Car With Driver.

5. Quotations and Prices

The final price for a requested service will be provided before the booking is confirmed.

The price may depend on factors including:

• Journey distance
• Journey duration
• Vehicle type
• Service type
• Pickup location
• Destination
• Date and time
• Waiting requirements
• Additional stops
• Special requests
• Other booking requirements

A quotation applies to the journey and conditions described when the quotation is provided.

Changes to the requested journey may result in a revised quotation.

6. Additional Charges

Additional charges may apply where a customer requests services or changes that were not included in the original quotation.

These may include:

• Additional waiting time
• Additional stops
• Route changes
• Extended service time
• Parking charges
• Tolls
• Airport-related charges
• Additional vehicle requirements
• Changes to passenger requirements
• Changes to luggage requirements
• Other reasonable costs resulting from customer-requested changes

Where reasonably possible, applicable additional charges will be communicated to the customer.

7. Payment

Payment requirements will be communicated during the booking process.

Depending on the booking, payment may be required before the journey, during the booking process, or according to another arrangement agreed with Car With Driver.

Customers are responsible for providing accurate payment and billing information where required.

A booking may not be considered confirmed until any required payment or deposit has been received and confirmation has been provided.

8. Payment Processing

Payments may be processed through third-party payment providers.

Where a third-party payment provider is used, payment information may be processed directly by that provider.

Car With Driver does not necessarily receive or store complete payment-card information when payment is handled by a third-party provider.

Third-party payment providers may operate under their own terms and privacy policies.

9. Cancellation

Cancellation conditions may vary depending on:

• Service type
• Vehicle type
• Booking date
• Booking time
• Time remaining before pickup
• Special arrangements
• Booking-specific conditions

The applicable cancellation and refund conditions will be communicated during the booking or confirmation process where applicable.

Customers should contact Car With Driver as soon as possible if they need to cancel or change a booking.

10. Refunds

Where a refund is applicable, the amount and method of the refund will depend on the applicable booking and cancellation conditions.

Certain charges may be non-refundable where costs have already been incurred.

Where a refund is approved, processing times may depend on the payment provider or financial institution.

11. Booking Changes

Customers may request changes to a confirmed booking, including changes to:

• Date
• Pickup time
• Pickup location
• Destination
• Vehicle
• Number of passengers
• Luggage requirements
• Route
• Additional stops
• Service duration

All changes are subject to availability.

A requested change is not confirmed until Car With Driver accepts and confirms the change.

Changes may result in additional charges or a revised price.

12. No-Show

A customer may be considered a no-show if they fail to arrive at the agreed pickup location within the applicable waiting period and cannot be reached.

No-show conditions or charges may apply depending on the booking.

Customers should ensure that their provided contact information remains available during the scheduled pickup period.

13. Pickup Information

Customers are responsible for providing accurate pickup information.

This may include:

• Hotel name
• Building name
• Airport terminal
• Meeting point
• Street address
• Entrance
• Contact number
• Other relevant location information

If incorrect or incomplete information causes delays, additional waiting time or charges may apply.

14. Airport Transfers

For airport transfers, customers should provide accurate flight information where requested.

This may include:

• Airline
• Flight number
• Airport
• Terminal
• Arrival date
• Arrival time
• Departure date
• Departure time

Airport journeys may be affected by:

• Immigration procedures
• Baggage collection
• Airport security
• Traffic
• Flight delays
• Flight cancellations
• Flight diversions
• Airport congestion
• Other circumstances outside our control

Customers remain responsible for providing correct flight information.

15. Flight Delays and Changes

Where flight information is provided, Car With Driver may use available information to coordinate airport pickups.

However, flight information may not always be available or updated in real time.

Customers should notify us if their flight is delayed, cancelled, diverted, or changed.

Additional waiting or service conditions may apply depending on the circumstances.

16. Waiting Time

Customers are expected to be ready at the agreed pickup time.

Waiting time may be subject to the conditions communicated during the booking process.

Additional waiting charges may apply when a chauffeur is required to wait beyond the applicable included waiting period.

Waiting may result from:

• Passenger delays
• Baggage collection
• Immigration
• Security procedures
• Incorrect pickup information
• Customer-requested delays
• Other passenger-related circumstances

17. Journey Times

Journey times provided by Car With Driver are estimates unless specifically agreed otherwise.

Actual journey times may vary due to:

• Traffic
• Road congestion
• Accidents
• Weather
• Road construction
• Road closures
• Public events
• Police restrictions
• Airport congestion
• Security procedures
• Other unforeseen circumstances

We do not guarantee an exact arrival time where circumstances are outside our reasonable control.

Customers should allow sufficient travel time for flights, meetings, appointments, events, and other time-sensitive activities.

18. City-to-City Transfers

City-to-city journeys may be affected by traffic, road conditions, weather, road closures, and other circumstances.

Customers are responsible for providing accurate pickup and destination information.

Additional stops, route changes, or extended journey times may result in additional charges where applicable.

19. Hourly Chauffeur Services

For hourly chauffeur bookings, the service duration is based on the period confirmed at the time of booking.

Customers who require additional time should request an extension as early as possible.

Extensions are subject to chauffeur and vehicle availability.

Additional charges may apply for extended service time.

The chauffeur may not be available beyond the confirmed service period unless an extension has been agreed.

20. Vehicle Selection

We will make reasonable efforts to provide the vehicle selected or requested by the customer.

Vehicle selection is subject to availability and is not guaranteed until the booking has been confirmed.

If the selected vehicle becomes unavailable because of mechanical issues, operational requirements, scheduling issues, or other circumstances, Car With Driver may provide a suitable replacement vehicle.

Where possible, the replacement vehicle will be of a similar standard and suitable passenger capacity.

21. Vehicle Images and Descriptions

Vehicle images displayed on our website may be representative or illustrative.

The exact vehicle, colour, specification, trim, features, or model year may vary depending on availability.

Website images should not be considered a guarantee of the exact vehicle assigned to a booking unless specifically confirmed by Car With Driver.

22. Vehicle Safety

Passengers must follow reasonable safety instructions provided by the chauffeur.

Passengers should:

• Use seat belts where required
• Remain seated while the vehicle is moving
• Avoid interfering with the chauffeur
• Avoid behaviour that creates a safety risk
• Follow applicable UAE laws and regulations

The chauffeur may refuse an unsafe or unlawful request.

23. Passenger Conduct

Customers and passengers are expected to behave respectfully toward chauffeurs, staff, vehicles, other passengers, and members of the public.

The following conduct is not permitted:

• Threatening behaviour
• Abusive behaviour
• Harassment
• Intimidation
• Deliberate vehicle damage
• Dangerous behaviour
• Interference with the chauffeur
• Unlawful activity
• Conduct that creates a serious safety risk

Where necessary for safety or legal reasons, the chauffeur may refuse or discontinue transportation.

24. Smoking and Vaping

Smoking and vaping may be prohibited inside our vehicles.

Passengers must follow the chauffeur’s instructions regarding smoking, vaping, food, beverages, and other activities inside the vehicle.

Where passenger activity causes additional cleaning, repair, or restoration requirements, the customer may be responsible for reasonable associated costs.

25. Food and Drinks

Passengers should take reasonable care when consuming food or drinks inside the vehicle.

Customers may be responsible for reasonable cleaning or repair costs resulting from:

• Spills
• Stains
• Damage
• Excessive mess
• Other passenger-related incidents

26. Luggage

Customers are responsible for providing accurate information regarding luggage requirements.

Luggage must be suitable for the selected vehicle and fit safely within the available storage space.

Oversized, excessive, or unusual luggage may require a different vehicle.

Customers should notify Car With Driver of unusual luggage requirements before booking confirmation.

We cannot guarantee that luggage exceeding the vehicle’s available capacity can be accommodated.

27. Personal Belongings

Passengers are responsible for their personal belongings.

Car With Driver is not responsible for items that are lost, forgotten, damaged, or left inside a vehicle except where responsibility is required by applicable law.

If an item is found, we may make reasonable efforts to assist with its return.

Any special delivery or return arrangement may be subject to additional costs.

28. Children and Special Requirements

Customers should inform us before booking if children, elderly passengers, passengers with disabilities, or passengers requiring special assistance will be travelling.

Any special vehicle or equipment requirements should be communicated before confirmation.

The availability of specific equipment or assistance is subject to prior arrangement.

29. Additional Stops

Additional stops must be requested as early as possible.

Additional stops are subject to:

• Time availability
• Chauffeur availability
• Vehicle availability
• Route conditions
• Applicable charges

An additional stop is not confirmed until accepted by Car With Driver.

30. Route Changes

Customers may request changes to the planned route.

Route changes are subject to:

• Safety
• Traffic conditions
• Road restrictions
• Journey duration
• Operational requirements

Significant route changes may result in additional time or charges.

31. Chauffeur Assignment

A chauffeur will be assigned according to availability and operational requirements.

Customers may not always be able to select a specific chauffeur.

Car With Driver may change the assigned chauffeur when reasonably necessary due to scheduling, operational, safety, or other legitimate circumstances.

32. Chauffeur Instructions

Passengers must follow reasonable instructions provided by the chauffeur relating to:

• Vehicle safety
• Pickup and drop-off
• Passenger seating
• Luggage
• Vehicle access
• Road conditions
• Traffic conditions
• Safety requirements

The chauffeur may refuse unsafe or unlawful requests.

33. Unsafe Pickup or Drop-Off Locations

If a requested pickup or drop-off location cannot be safely or legally accessed, the chauffeur may stop at the nearest appropriate and safe location.

Customers may be required to meet the chauffeur at an alternative location.

34. Vehicle Breakdown

Although we take reasonable measures to maintain our vehicles, unexpected mechanical or technical issues may occur.

If a vehicle becomes unavailable during a journey, Car With Driver will make reasonable efforts to arrange an appropriate alternative where possible.

Replacement arrangements are subject to availability and operational circumstances.

35. Delays and Circumstances Beyond Our Control

Car With Driver will not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Heavy traffic
• Road accidents
• Severe weather
• Road closures
• Construction
• Government restrictions
• Police activity
• Security incidents
• Airport delays
• Public events
• Vehicle breakdowns
• Emergencies
• Natural events
• Other unforeseen circumstances

Where reasonably possible, we will communicate significant service disruptions to customers.

36. Service Availability

Our services are subject to availability.

Availability may depend on:

• Vehicle schedules
• Chauffeur schedules
• Demand
• Location
• Service duration
• Vehicle requirements
• Operational circumstances

We may decline a booking where we are unable to safely or reasonably provide the requested service.

37. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information
• Providing accurate pickup and destination details
• Providing correct flight information
• Arriving at the agreed pickup location
• Informing us about booking changes
• Providing accurate passenger information
• Providing accurate luggage information
• Following reasonable safety instructions
• Respecting chauffeurs and vehicles
• Following applicable UAE laws

Failure to meet these responsibilities may result in delays, additional charges, cancellation, or termination of service where appropriate.

38. Communication

We may contact customers using the contact information provided during the enquiry or booking process.

Communication may take place through:

• Telephone
• Email
• WhatsApp
• Other messaging services
• Other contact methods provided by the customer

Customers are responsible for ensuring that their contact information is accurate and accessible.

39. Privacy

Personal information collected through our website or during the booking process will be handled in accordance with our Privacy Policy.

Information may be used to:

• Respond to enquiries
• Process bookings
• Coordinate transportation
• Communicate with customers
• Process payments
• Provide customer support
• Meet legal requirements
• Improve our services

Please refer to our Privacy Policy for additional information.

40. Cookies

Our website may use cookies and similar technologies for purposes including:

• Website functionality
• Security
• Preferences
• Analytics
• Website performance

Cookie usage is explained in our Cookie Policy.

41. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers
• Mapping services
• Communication platforms
• Analytics providers
• Social networks
• Hosting providers
• Booking services
• Form services

Third-party services operate independently and may have their own terms and privacy policies.

Car With Driver is not responsible for the independent policies, availability, or practices of third-party services.

42. Website Content

We make reasonable efforts to keep website information accurate and up to date.

However, website information may change without notice.

This may include:

• Vehicle information
• Service descriptions
• Images
• Availability
• Features
• Website functionality
• Other website content

Website information should not be interpreted as a guarantee of availability.

43. Intellectual Property

Unless otherwise stated, content displayed on the Car With Driver website belongs to or is used by Car With Driver with appropriate permission.

This may include:

• Logos
• Text
• Images
• Graphics
• Videos
• Website designs
• Branding
• Other materials

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without appropriate permission, except where permitted by applicable law.

44. Website Security

We take reasonable measures to protect our website and systems.

However, no website or electronic transmission can be guaranteed to be completely secure.

You must not attempt to compromise the security, functionality, or availability of our website.

45. Fraud and Misuse

We may investigate suspected fraudulent or abusive activity.

This may include:

• False booking information
• Unauthorized payment activity
• Repeated fraudulent bookings
• Misuse of promotional offers
• Attempts to obtain services through deception
• Other suspicious activity

We may cancel or refuse bookings where fraud or misuse is reasonably suspected.

46. Complaints

If you experience an issue with our service, please contact us as soon as reasonably possible.

When contacting us, providing information such as the following may help us investigate:

• Booking reference
• Date
• Time
• Pickup location
• Destination
• Vehicle information
• Description of the issue

We will make reasonable efforts to review legitimate complaints.

47. Limitation of Liability

To the extent permitted by applicable law, Car With Driver will not be responsible for losses, delays, expenses, inconvenience, or other consequences arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

48. Service Interruptions

Temporary service interruptions may occur because of:

• Vehicle issues
• Chauffeur availability
• Technical problems
• Website maintenance
• Weather
• Traffic
• Government restrictions
• Other operational circumstances

We will make reasonable efforts to minimize disruption where possible.

49. Changes to Our Services

We may change, suspend, modify, or discontinue any service or website feature where reasonably necessary.

Changes may occur because of:

• Operational requirements
• Vehicle availability
• Business changes
• Technology changes
• Legal requirements
• Safety requirements
• Other legitimate circumstances

Where a confirmed booking is materially affected, we will make reasonable efforts to communicate with the customer.

50. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updates may reflect changes to:

• Our services
• Business practices
• Website functionality
• Technology
• Applicable laws
• Regulatory requirements

The latest version will be published on this page.

The “Last updated” date at the top of this page will show when these Terms were most recently revised.

51. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

52. No Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

53. Entire Agreement

These Terms and Conditions, together with any applicable booking confirmation, quotation, Privacy Policy, Cookie Policy, and other applicable service terms, form the terms governing your use of our website and services.

Where a specific booking condition conflicts with a general provision of these Terms, the applicable booking-specific condition may apply to that booking.

54. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates.

Any dispute relating to these Terms or our services shall be handled through the appropriate legal and judicial channels applicable to the business and relevant jurisdiction.

55. Acceptance of These Terms

By accessing the Car With Driver website, submitting an enquiry, requesting a quotation, making a booking, or using our chauffeur services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

56. Contact Us

If you have questions about these Terms and Conditions, our services, or a booking, you can contact us using the details below.

Car With Driver

Phone: 123
WhatsApp: 123
Email: [Email Address]
Website: [Website]
United Arab Emirates