Privacy Policy

Last updated: 20/07/2026

Introduction

Car With Driver (“Car With Driver,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, submit an enquiry, request a quotation, make a booking, communicate with us, or use our chauffeur and transportation services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Car With Driver, we may collect different types of information.

This may include:

Personal Information

• Full name
• Email address
• Telephone number
• WhatsApp number
• Contact details
• Other information you voluntarily provide

Booking Information

When you request or make a booking, we may collect:

• Pickup location
• Destination
• Date
• Pickup time
• Number of passengers
• Luggage requirements
• Vehicle preference
• Requested chauffeur service
• Special requests
• Journey or itinerary information

Airport Transfer Information

For airport transfers, we may collect:

• Airline information
• Flight number
• Arrival information
• Departure information
• Airport terminal
• Flight date and time
• Other information required to coordinate your airport transfer

Corporate Information

For corporate enquiries, we may collect:

• Company name
• Business contact information
• Job title or role
• Corporate booking requirements
• Billing information
• Other information required to provide corporate services

Payment and Billing Information

Where payment is required, we may collect information necessary to process the transaction.

If payment is handled through a third-party payment provider, payment-card information may be processed directly by that provider rather than being stored by Car With Driver.

Communication Information

We may retain information contained in communications between you and Car With Driver, including:

• Emails
• Booking messages
• Enquiries
• Customer support communications
• Special requests
• Other communications relating to our services

Technical Information

When you visit our website, certain technical information may be automatically collected.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website activity
• Cookie information
• Other technical information generated through website use

2. How We Collect Information

We may collect personal information when you:

• Visit our website
• Submit a contact form
• Request a quotation
• Submit a booking request
• Contact us by email
• Contact us by telephone
• Contact us through WhatsApp
• Communicate with our team
• Use our chauffeur services
• Subscribe to communications
• Interact with website features

We may also receive information from service providers that assist us with website functionality, booking management, payments, communication, analytics, or other business operations.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Respond to quotation requests
• Process booking requests
• Confirm bookings
• Plan and provide chauffeur services
• Coordinate pickup and destination information
• Coordinate airport transfers
• Coordinate flight information
• Assign vehicles and chauffeurs
• Communicate booking updates
• Contact customers regarding their journey
• Process payments
• Issue invoices or receipts
• Provide customer support
• Handle complaints
• Maintain business records
• Improve our website
• Improve our services
• Maintain website security
• Prevent fraud or misuse
• Meet legal and regulatory requirements
• Protect our business and customers
• Send promotional communications where permitted

4. Legal Basis for Processing

Where applicable, we may process personal information because:

• You have provided consent
• Processing is necessary to respond to your request
• Processing is necessary to provide a requested service
• Processing is necessary to manage a booking
• Processing is necessary to comply with a legal obligation
• Processing is necessary to protect legitimate business interests
• Processing is necessary to protect the security of our website, services, customers, or business

Where processing is based on consent, you may withdraw your consent where applicable.

5. Booking and Service Information

Information provided during a booking may be used to arrange and provide your requested transportation service.

For example, we may need to share relevant information with the chauffeur or operational team so that they can:

• Locate the pickup point
• Identify the destination
• Contact the passenger where necessary
• Coordinate airport pickups
• Follow the confirmed itinerary
• Accommodate relevant passenger requirements

Only information reasonably necessary to provide the service should be shared for these purposes.

6. Sharing Your Information

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing relevant information with:

• Assigned chauffeurs
• Dispatch or operations personnel
• Vehicle and fleet partners
• Transportation partners
• Payment processors
• Website hosting providers
• Technical-support providers
• Booking and form-service providers
• Email service providers
• Customer relationship management systems
• Analytics providers, where enabled
• Professional advisers
• Accountants
• Auditors
• Legal advisers
• Government authorities where legally required

We do not sell personal information.

We aim to share only information that is reasonably necessary for the relevant purpose.

7. Third-Party Service Providers

Car With Driver may use third-party providers to support our website and business operations.

These services may include:

• Website hosting
• Payment processing
• Website forms
• Booking systems
• Email services
• Analytics
• Security services
• Maps and location services
• Communication platforms
• Customer support systems

Third-party providers may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services where applicable.

8. Payment Information

Where payments are processed through a third-party payment provider, your payment information may be handled directly by that provider.

Car With Driver does not necessarily receive or store complete payment-card information.

Payment providers may collect and process information according to their own terms, privacy policies, and security procedures.

9. WhatsApp and Other Communication Services

If you contact Car With Driver through WhatsApp or another messaging platform, information may be processed through that third-party platform.

This may include:

• Your telephone number
• Your name or profile information
• Messages
• Images or documents you send
• Booking information
• Other information you voluntarily provide

Third-party communication platforms operate under their own privacy policies.

10. International Data Transfers

Some third-party service providers may process personal information outside the United Arab Emirates.

Where information is transferred internationally, we take reasonable measures to ensure that the information receives appropriate protection consistent with applicable requirements.

The location where information is processed may depend on the services and technology providers used by our website and business.

11. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained to:

• Provide requested services
• Manage bookings
• Maintain customer records
• Maintain communication records
• Process accounting and billing information
• Meet tax and legal requirements
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Maintain business records

When information is no longer required, we may delete, anonymize, or securely archive it where appropriate.

12. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Other unauthorized processing

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own devices and account information.

13. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

• Website functionality
• Security
• Remembering preferences
• Website performance
• Analytics
• Understanding website usage
• Improving user experience

Essential cookies may be required for certain website functions.

Where optional cookies are used, visitors may be able to manage their preferences through available cookie settings.

For more information, please see our Cookie Policy.

14. Analytics

Where analytics tools are enabled, we may use them to understand how visitors interact with our website.

Analytics information may include:

• Pages visited
• Website traffic
• Device information
• Browser information
• Approximate geographic information
• Referral information
• General usage patterns

Analytics information helps us understand website performance and improve our services.

15. Marketing Communications

Where permitted, Car With Driver may send promotional communications about our services, updates, or offers.

Marketing communications may be sent by:

• Email
• WhatsApp
• Telephone
• Other communication methods where permitted

You may unsubscribe from promotional communications by following the unsubscribe instructions provided or by contacting us directly.

Service-related communications, such as booking confirmations, updates, changes, and important journey information, are not considered promotional communications.

16. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how your data is processed
• Object to certain processing
• Restrict certain processing where applicable
• Withdraw consent where processing is based on consent
• Request transfer of eligible information where applicable
• Submit a privacy-related complaint

Some rights may be subject to legal or regulatory limitations.

17. How to Exercise Your Rights

To make a privacy request, please contact us using the details provided at the end of this Privacy Policy.

Your request should include enough information for us to understand what you are requesting.

For security purposes, we may need to verify your identity before completing certain requests.

We aim to respond to legitimate requests within a reasonable period and in accordance with applicable requirements.

18. Children’s Information

Our website and chauffeur services are not specifically directed toward children.

Bookings should be made by an adult or by a person legally authorized to provide the information required for the booking.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.

19. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

These may include:

• Payment services
• Mapping platforms
• Social media platforms
• Communication services
• Other external websites

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

20. Social Media

Car With Driver may maintain or use social media profiles and may provide links to social media platforms through our website.

If you interact with us through social media, your information may also be processed by the relevant social media provider.

Social media platforms operate independently and are governed by their own privacy policies.

21. Website Security and Fraud Prevention

We may process technical and personal information to protect our website, customers, and business.

This may include detecting:

• Suspicious activity
• Unauthorized access
• Fraudulent booking requests
• Malicious website activity
• Abuse of website features
• Security threats

Information may be shared with relevant service providers or authorities where necessary and legally permitted.

22. Business Records

We may maintain records relating to enquiries, bookings, quotations, payments, communications, and services provided.

These records may be retained for legitimate business purposes and to meet applicable accounting, tax, legal, regulatory, or dispute-resolution requirements.

23. Changes to Your Information

If information you have provided to us changes, you may contact us to request that relevant information be updated.

We may also update information where we reasonably determine that an existing record is inaccurate or incomplete.

24. Data Accuracy

We rely on customers to provide accurate information when submitting enquiries and bookings.

This may include:

• Name
• Contact details
• Pickup location
• Destination
• Flight information
• Passenger information
• Luggage requirements
• Booking details

Car With Driver is not responsible for issues caused by incorrect or incomplete information provided by a customer.

25. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate and respond to the incident.

Where notification is required under applicable law, we will take appropriate steps to comply with those requirements.

26. Automated Decision-Making

Car With Driver does not intend to make significant decisions about customers solely through automated processing unless otherwise disclosed.

Where applicable law provides rights relating to automated decision-making, those rights will be respected.

27. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can review the matter.

You may also have the right to submit a complaint to a relevant privacy or regulatory authority under applicable law.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be made to reflect:

• Changes to our services
• Changes to our website
• Changes to technology
• Changes to third-party services
• Changes to our business practices
• Changes to applicable legal or regulatory requirements

The revised version will be published on this page.

The “Last updated” date at the top of this Privacy Policy will indicate when the policy was most recently revised.

29. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us.

Car With Driver

Phone:+971 52 669 9740
WhatsApp:+971 52 669 9740
Email: [info@carwithdriver]
Website: [https://carwithdriver.ae/]
United Arab Emirates